Terms of service
Last updated: 19 June 2026
Terms and Conditions
1. Scope of Application
The following Terms and Conditions apply to all orders placed through our online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its commercial or self-employed professional activity.
The following applies to businesses: If the business uses conflicting or supplementary General Terms and Conditions, their applicability is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contracting Party, Conclusion of Contract, Correction Options
Primus GmbH, Max-Stromeyer-Str. 116, 78467 Konstanz, Managing Director Thomas Schantl, Local Court of Freiburg im Breisgau, HRB 381832, Germany: VAT ID No. DE200902665, Austria: VAT ID No. ATU61391103.
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose during the ordering process.
By clicking the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.
We are entitled to revoke our order confirmation if our online presentation and/or order confirmation inadvertently contains errors or omissions that affect the content of the contract to our disadvantage, for example unintended deviations from the respective current market price of precious metals, in particular due to incorrect data processing.
In this case, we will notify you of the revocation in writing, for example by email, within one week of discovering the error and will immediately refund any purchase price already paid. Our statutory rights, in particular the right to contest the contract on the grounds of error, remain unaffected.
The purchase contract is concluded only by our express declaration or by dispatch of the goods and depends on the payment method selected by you.
3. Contract Language, Storage of the Contract Text
The contract is concluded in German. The order text is not stored by us and can no longer be retrieved after completion of the ordering process. However, you can print your order details immediately after submitting the order.
You agree that contract-related communication may take place electronically.
4. Subject Matter of the Contract
In addition to one-off orders for our goods, the contract may also cover the purchase of a product collection involving the regular supply of goods from a collection (“Collector Service”).
When concluding a Collector Service, the special provisions in the section “Special Terms for Collector Services” apply in particular.
4.1 Product Description
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following particular features. If you are unsure, please contact us:
Due to individual screen configurations, for example resolution and brightness, minor differences between the product colours shown and the actual product colours may occur.
4.2 Product Images
Please note that the respective product description constitutes an essential part of the contract.
5. Requirements and Handling of Customer Content
5.1 Requirements
If fulfilment of the order requires you to provide us with content, for example text, data or files, the technical options available for doing so and any applicable requirements are governed by the respective product description.
You are solely responsible for the content, including the legality and accuracy of the content you provide. We do not carry out any editorial review of the content before performing the order.
5.2 Compliance with Applicable Law
The content and the products to be produced from it must at all times comply with the applicable legal provisions.
In particular, they must not infringe the rights and claims of third parties, especially copyrights, trademarks or other intellectual property rights, and must not contain or serve purposes involving content that glorifies violence, is discriminatory, racist, xenophobic, otherwise immoral or unconstitutional.
5.3 Indemnification
You shall indemnify us against claims asserted by third parties in connection with an infringement of their rights arising from our contractual use of the content.
You shall also bear the necessary costs of legal defence, including all court and legal fees at the statutory rate.
The indemnification does not apply insofar as you are not responsible for the infringement.
In the event of a claim by a third party, you are obliged to provide us immediately, truthfully and completely with all information necessary to assess the claims and prepare a defence.
5.4 Right to Refuse or Withdraw
We reserve the right to reject the order or withdraw from the contract if the content provided by you violates statutory or regulatory prohibitions or public morality, or if there is reasonable suspicion that this is the case.
This applies in particular to content that is unconstitutional, racist, xenophobic, discriminatory, insulting, harmful to minors and/or glorifies violence.
6. Delivery Conditions
6.1 Delivery Area
We deliver within Germany, Austria and Switzerland.
6.2 Shipping Costs
Within Germany and to Austria: Shipping costs are a one-off charge of €5.95 regardless of the order value. For an order value of €150 or more, delivery is free of shipping charges.
Promotional items and exchange-price items are excluded when calculating the order value for free shipping.
For pre-orders and reservations, shipping costs of €5.95 are charged upon delivery.
6.3 Delivery Options
We ship the products to the delivery address specified during the ordering process.
We deliver by shipping only. Unfortunately, collection of the goods in person is not possible.
7. Payment
7.1 Due Date and Late Payment
The price is due upon conclusion of the contract unless a later date results from the following payment terms.
For consumers: In the event of late payment, we reserve the right to charge a fee of €1.50 for the second and each subsequent reminder.
You remain entitled to provide evidence that a lower loss has been incurred. Further claims remain unaffected.
For businesses: In the event of late payment, we reserve the right to charge statutory default interest of nine percentage points above the base interest rate as well as a flat-rate fee of €40. Further claims remain unaffected.
7.2 Payment Methods
Advance Payment
We accept your order by sending you a separate acceptance confirmation by email, in which we provide you with our bank details.
Please note: The goods will only be dispatched after receipt of payment.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after the order is placed. Further information will be provided during the ordering process.
PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in their customer account. However, we have no influence over the availability of these options; any additional payment methods individually offered concern your legal relationship with PayPal.
Further information can be found in your PayPal account.
During the ordering process, you will be redirected to the PayPal website. There you can enter your payment details and confirm the payment instruction to PayPal.
After you place the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.
Invoice
We accept your order by sending an acceptance confirmation in a separate email or by delivering the goods.
The invoice amount is due by bank transfer to the bank account specified on the invoice within 10 days of receipt of the invoice and the goods.
We reserve the right to offer purchase on account only after a successful credit check.
7.3 Additional Payment Methods
Payment may be made by invoice, advance payment or direct debit.
Subject to a positive credit check, we also offer payment by direct debit, invoice or instalments, as well as the option to defer payment.
Direct debit: In the case of direct debit, we collect the invoice amount 14 days after delivery of the goods.
Payment by instalments: You may also pay the purchase price in instalments, with a minimum instalment amount of €50. The full amount must be paid in no more than four instalments.
Precious metals are excluded from the instalment payment option (historical gold coins and bullion products of all kinds). Such items must always be paid for in full in a single payment.
8. Right of Withdrawal
Consumers have the statutory right of withdrawal as described in the withdrawal instructions. Businesses are not granted any voluntary right of withdrawal.
8.1 Withdrawal Instructions for Consumers
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the last item of goods.
To exercise your right of withdrawal, you must inform us:
Primus GmbH Max-Stromeyer-Str. 116 78467 Konstanz Email: info@primus-muenzen.com Phone: +49 (0) 7531 1222 001
Customers from Austria may alternatively contact:
Primus GmbH Postfach 830 6961 Wolfurt Email: info@primus-muenzen.at
You must inform us of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email.
You may use the attached model withdrawal form, but this is not mandatory.
If the contract was concluded via our website or another online user interface provided by us, you may also exercise your right of withdrawal using the electronic withdrawal function provided there.
This can be accessed at:
After submitting your withdrawal via the electronic withdrawal function, you will immediately receive confirmation of receipt of your withdrawal on a durable medium.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
8.2 Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.
The reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of Withdrawal Instructions
Model Withdrawal Form
8.3 Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to distance contracts for the supply of goods that are made to the customer’s specifications or are clearly personalised, or to contracts concerning the supply of goods or the provision of financial services whose price depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period.
In our case, this applies to items sold at daily market prices and investment coins.
9. Retention of Title
The product remains our property until payment has been made in full.
The following additionally applies to businesses: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full.
You may resell goods subject to retention of title in the ordinary course of business. Irrespective of whether the goods subject to retention of title are combined or mixed with a new item, you assign to us in advance all claims arising from such resale in the amount of the invoice total, and we accept this assignment.
You remain authorised to collect the claims; however, we may also collect the claims ourselves insofar as you fail to meet your payment obligations.
At your request, we will release the securities to which we are entitled insofar as their realisable value exceeds the value of the outstanding claims by more than 10%.
10. Transport Damage
For consumers: If goods are delivered with obvious transport damage, please report such damage to the delivery company as soon as possible and contact us immediately.
Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights.
However, you will help us to assert our own claims against the carrier or transport insurer.
For businesses: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed the goods over to the freight forwarder, carrier or other person or institution designated to carry out the shipment.
11. Warranty and Guarantees
The statutory rights relating to defects apply.
12. Special Terms for Collector Services
The following special terms also apply to our Collector Services.
12.1 Contract Terms and Termination
A purchase contract is concluded by order confirmation, notification of dispatch or delivery of the goods.
If you decide to purchase a complete collection, i.e. several coins or special mintings, you will automatically receive further deliveries for 14 days on approval.
This 14-day approval period is granted in addition to the statutory 14-day right of withdrawal, resulting in an overall return period of 28 days after receipt of the goods.
Further deliveries are made at approximately monthly intervals.
You may suspend or terminate this Collector Service at any time by means of an informal notification:
by phone at +49 (0) 7531 / 122 20 01, by email at info@primus-muenzen.de, or in writing by post.
12.3 Payment
For Collector Services, only a selection of the payment methods stated above may be available.
The payment methods available to you for the Collector Service are shown during the ordering process.
12.4 Miscellaneous
More detailed provisions regarding prices and any discounts can be found with the respective collections.
All information required for processing the contract must always be up to date and truthful.
You must provide us with the information necessary to process the Collector Service at all times during the term of the contract, for example during the ordering process.
To ensure smooth delivery, you are obliged to notify us immediately of any changes to your details, in particular changes to your address or payment details.
13. Agreement on the Use of Trusted Shops Buyer Protection
You may protect orders placed with us free of charge via the buyer protection provided by Trusted Shops AG up to an order value of €100.
In addition, Trusted Shops, together with a guarantor, offers paid protection.
The Trusted Shops Buyer Protection Terms and Conditions apply.
Buyer protection is taken out by clicking on the appropriately labelled button on the so-called Trustcard, which appears as a pop-up on the order confirmation page after an order has been completed.
If you are already registered for buyer protection, your order will be protected automatically (automatic buyer protection) without you having to click the button.
In order to offer you automatic buyer protection, the Trustcard must access order data stored temporarily in your browser.
For this purpose, a hash value of your email address as well as the order number and order total are transmitted to Trusted Shops.
If you are already registered for buyer protection, your order is protected automatically.
If you are not yet registered for buyer protection, you can register via the Trustcard as described above.
Information on data protection at Trusted Shops is attached to the Buyer Protection Terms and Conditions linked above.
14. Liability
We are always liable without limitation for claims arising from damage caused by us, our legal representatives or agents:
– in the event of injury to life, limb or health, – in the event of intentional or grossly negligent breach of duty, – in the case of guarantee commitments, where agreed, or – insofar as the scope of application of the German Product Liability Act applies.
In the event of a slightly negligent breach of material contractual obligations by us, our legal representatives or agents — obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contracting party may regularly rely (“cardinal obligations”) — liability is limited in amount to the foreseeable damage at the time the contract was concluded that can typically be expected to occur.
Otherwise, claims for damages are excluded.
15. Disclaimer for External Links
Our websites contain links to other websites on the Internet.
We have no influence over the design of these third-party websites.
We therefore expressly distance ourselves from the content of all linked websites and do not adopt their content as our own.
This statement applies to all displayed links and to all content on the pages to which the links lead.
16. Use of Items Bearing Nazi Symbols
By ordering items from the period of the Third Reich that bear Nazi symbols, emblems and/or insignia, the purchaser undertakes to acquire them solely for purposes of civic education, the prevention of unconstitutional activities, art or science, research or teaching, reporting on current or historical events, or similar purposes pursuant to Sections 86 and 86a of the German Criminal Code.
All items/offers from this period are supplied by us only subject to the aforementioned conditions.
17. Miscellaneous Provisions
With regard to stamps: The complete annual sets offered contain each main Michel catalogue number and each block once.
Subtypes and combinations, as well as individual stamps from blocks or miniature sheets, are not included in the scope of delivery.
The stamps shown are examples. There is no entitlement to delivery of the exact specimens shown.
18. Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR).
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
19. Final Provisions
If you are a business, German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, our registered office shall be the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you.